Cloudsell Guest Services
Cloudsell Guest Services provides secure, modern access control designed specifically for hotels. Guests can complete pre-check-in remotely and enrol their facial profile through a secure link, enabling fast, touchless access the moment they arrive. With facial recognition or mobile-based authentication, guests can enter the property and access their room without keys, cards, or queues. The system enhances security, streamlines check-in, and delivers a seamless, premium arrival experience for every guest.
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Features
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Facial Enrollment
A guest can capture their selfie directly through the mobile app, and within one minute their facial template is synced to all the hotel’s facial readers they have permission to access. This allows fast, secure, and touchless entry throughout the hotel, from the main entrance to their room and any authorised areas.
Panic Button
In an emergency situation, a guest can press the SOS or Medical Panic button directly from the mobile app. This immediately alerts the hotel’s control room and the guest’s designated emergency contacts, sharing their live location along with an automatic voice note captured at the moment the panic was activated. This ensures a fast, accurate, and informed response when it matters most.
Remote Pre-Check-In
A guest can capture their selfie directly through the mobile app, and within one minute their facial template is synced to all the hotel’s facial readers they have permission to access. This allows fast, secure, and touchless entry throughout the hotel, from the main entrance to their room and any authorised areas.
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Bulk Communication
Administrators can create custom groups of guests and communicate with them instantly through SMS, email, and push notifications sent directly to the app’s Inbox. This allows hotels to deliver targeted updates, important alerts, promotions, and service information to the right guests at the right time.
Facilities Ticket Logging
Guests are able to log facility-related tickets for anything that requires attention during their stay including housekeeping requests, maintenance issues, security concerns, or any custom service category the hotel provides. This ensures smooth communication and faster resolution of guest needs, creating a more comfortable and efficient hotel experience.
Smart Lock
Most hotels have a central management system that can be integrated to automatically provision guests into the access control platform, creating a unified and efficient operational experience. Cloudsell Guest Services also integrates with existing access technologies for hybrid deployments, including mobile phone NFC/bluetooth and other hotel room access systems ensuring flexibility and compatibility with your current infrastructure.
Electronic Payments
Guests can make quick and secure electronic payments through the Cloudsell Guest Services app. Whether they’re ordering room service, purchasing items from the hotel shop, or paying for additional services, everything is processed instantly and cash-free through the app. This ensures a faster, more convenient experience for guests and a smoother operational flow for the hotel.
